SGI UPGRADES/MAINTENANCE MONOPOLY

[Mark Callow]

In article <1991Apr9.161250.29571 at kuhub.cc.ukans.edu>, 1k1mgm at kuhub.cc.ukans.edu (Christopher Gunn) writes:
|> I hope the straight story on this emerges from this thread.  It's not
|> only a theoretical issue, but will influence some significant purchasing
|> decisions.  (Course I'm not going to take anything posted here as
|> the absolute and final truth....)
|> 

Historically our policy has been to provide maintenance to systems with
added 3rd party peripherals or memory.  This maintenance would be under
our normal maintenance agreements.  When a problem occurred on such a
system we required that all 3rd party components be removed and the problem
verified to still exist before we would dispatch a PSE to the site.

I am not aware of any recent changes in policy. The person who could give
the definitive answer to this forum is currently on sabbatical.
-- 
>From the TARDIS of Mark Callow
msc at ramoth.sgi.com, ...{ames,decwrl}!sgi!msc
"Spirits of genius are always opposed by mediocre minds" - Albert Einstein