Slow service results -- what do we do ??
Ken Burner
kb13+ at andrew.cmu.edu
Tue Jun 13 06:54:38 AEST 1989
Here are 3 options to consider.
1. Escalate the problem. Every time you're dissatisfied with
service you should complain, formally if necessary, all the
way up the ladder. You will find someone who will make a
difference.
2. Consider a third-party service organization. Even Sun will
respond to competition, so they might improve their service
just because they know you're looking around. If they don't,
then find someone who'll do a satisfactory job for you.
3. Do your own service. It really isn't that frightening. There
are new Sun repair depots springing up all over the country.
There's no magic. If response time is your biggest complaint,
you'll improve it tremendously by having on-site personnel.
-Ken Burner
Carnegie-Mellon Computing Services
PS- We do option #3.
More information about the Comp.sys.sun
mailing list