System support on HP

[David Karr]

I've noticed that if I have a software problem on our HP systems, I have
to get one our system administrators to call the problem into HP system
support.  Only a select few on our staff are allowed to make calls into
the problem center.

Is it common to restrict system support this way on other systems?  I don't
remember this happening with our network of Sparcs, or with our FrameMaker
problems.
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Digital Systems International, Inc.	David Karr
7730 177th Pl NE			dsinet!davidk
Redmond, WA   98073-0903
(206) 881-7544 ext. 547