helping remote users

[Jon Alperin]

You should take a look at the OLC (on-line Consulting system) being used by 
MIT's project Athena. It may provide you with a good model, since they too
are distributed. 
-- 
Jon Alperin
Bell Communications Research

---> Internet: jona at iscp.bellcore.com
---> Voicenet: (908) 699-8674
---> UUNET: uunet!bcr!jona

* All opinions and stupid questions are my own *