AIXServ General Availability

[David Fricker]

In article <7471 at awdprime.UUCP> jerome at aixgate.austin.ibm.com (Jerome Park) writes:
>DATE: 5/10/91
>
>SUBJECT: This note is to announce the general availability of AIXServ.
>
>DESCRIPTION:
>AIXServ is a project that allows users connected to the Internet and
>Usenet to report AIX software defects to the AIX Support Center using
>electronic mail.
>
>Currently, AIXServ users can submit a bug report to open a Problem
>Record, update the Problem Record and request copies of their Problem
>Records.
>

Hallelujah !!!!

I always found it a little silly to call the 1-800 number for Software
Defect Support, give them very little info (customer number & software),
be transferred to another group, explain the problem, and then wait
while the other person gathered her thoughts.  This e-mail service looks
much more efficient.  The ability to include actual command lines &
error messages in the bug reports will probably help IBM alot.

IBM, thanks for opening this service.

--
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David Fricker			|     phone: 216-433-5960
NASA Lewis Research Center     	|     M.S. 5-11
Cleveland, Ohio  44135         	|     email: fsfrick at bones.lerc.nasa.gov