Taking risks on software (ISC)
Bill Vermillion
bill at bilver.UUCP
Fri Dec 8 15:05:38 AEST 1989
In article <935 at zoom.Clik.QC.CA> marc at Clik.QC.CA (Marc Boucher) writes:
(Gripes about Interactive deleted - wjv)
> I have also been disappointed with your telephone support. I have been
>stupidly asked many times for the "exact error message" with to the word
>precision! so that the ignorant interactive employee could look it up in her
>miracle problem solving database.
Marc - I have several clients with small Unix/Xenix systems. I often get a
call and the conversation goes something like this.
"I got an error message and now ...."
"What did the error message say?"
"Something about foo"
I think a moment, and that sounds implausible, so I say.
"Are you sure it didn't say bar"
"Yeh, that might be it too."
"When it happens again, write down the entire error message EXACTLY, and call
me back."
I'm not a veterinarian. My patients have to tell me what's wrong.
To call an employee ignorant because he is trying to help you is way off base.
--
Bill Vermillion - UUCP: {uiucuxc,hoptoad,petsd}!peora!tarpit!bilver!bill
: bill at bilver.UUCP
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