Taking risks on software (ISC)

[kirk moore]

What was the problem.... I know Debbie pretty well and have been
given excellant help from ISC support. I want to qualify that with I
have alway written the error message down or keep a exact and detailed
set of notes as to what I am doing. If Debbie was un-able to answer the
question, she has put me on hold and gone to talk to Brain or Erick. 

As a consultant, I have many times have had to ask the client to write
the error down. I am not a mind reader. When you call tech support, I feel
that expecting them to read minds is a little absurd also.
-- 
Kirk Moore --- Bellevue, WA ---
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shiloh  --- Bellevue, WA --- (206) 562-1561(board) - (206) 747-5709(voice)