Norton Utilities (was: Re: Sound driver ?)

[John Temples]

In article <1991Jan28.055729.622 at chinet.chi.il.us> pdg at chinet.chi.il.us (Paul Guthrie) writes:
>I just wish that the companies doing this package for Norton could
>get the Unerase capability working as well as the speaker.

I've had mixed results with Unerase.  On my system at work, version
1.0 worked fine.  But after installing the upgrade to 1.1.1 to fix
some bugs in things other than Unerase, my system paniced while
booting.  I ended up going back to 1.0 which had a usable Unerase,
but an unusable Disk Explorer.  I tried 1.1.1 on another system, and
it worked flawlessly.  I've had some general flakiness problems with
UNIX on my system which I haven't seen elsewhere, so it could very
well be hardware related.

>Disclaimer.... we got it as soon as it came out.  It may have
>been improved by now... although I doubt it as I asked the person
>I reported the bugs to (he said at least one was known) to let
>me know when they were fixed and I have yet to hear back.

I found the ISC folks supporting the Norton Utilities to be
surprisingly responsive, especially after what I've seen here on the
net about ISC support and my own past experiences.  Phone calls were
always returned, and I received numerous followup calls to check on
my progress.  Updates were FedExed at no charge.  No one asked for
serial numbers, date of purchase, or anything else; we don't have a
support contract, nor are we an ISC reseller.
-- 
John W. Temples -- john at jwt.UUCP (uunet!jwt!john)