tracking problems

[Greg Jensen - UCI - 5-3531]

I would like to find out if there are any problem reporting/tracking systems
available for Unix that is similar to the Info Family product (thats a 
IBM VSAM mainframe product).  Our testers come from the mainframe environment
and now that they are on Unix they would like to use a tool that at least
gives them similar type capabilites.  At first I thought of SCCS or some
specialization of SCCS, but after explaining it to the testers I found out it
was not what they were looking for.  The least aspect that they want is 
problem tracking and reporting.  While they are testing, they want to be able
enter the problem online and notify the coordinator on the developers side.
>From there the coordinator will farm it out to a specified developer who will
do the work.  At any point along the problem resolution the testors would like
to be able to query that reported instance of a problem to see who has worked 
on it, what work has been done and possibly be able to cross reference that
instance with some other instance of a problem (new or old).  One other aspect
that they say would be nice is to be able to cross reference problems across
projects, and another is the use of mail or some other means of notification
when critical stages of problem resolution are reached.  These are just a few
things that is being required and I thought I would query the net to see what
might have been done or what products are used.  We could probably put 
something together that would meet their requirements, but we do not have the 
time, so we would be interested in anything in the public domain or commercial.


      Gregg Jensen
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