Masscomp

[Brett Fleisch]

>      If you are having problems with software bugs, they will let you talk
>      to a software engineer If you are covered under a software contract.
>      The software engineer will politely tell you that you are experiencing
>      a software problem and that you should send in a Software Quality 
>      Report.

>      If you are not covered under a service contract, they will also let you
>      talk to a software engineer, for $80/hr.  They first ask you for a
>      purchase order number to bill to.

This is a very bad company policy.  The objective of a small growth
company is to develop/adapt software for their special purpose hardware
that customers are satisfied with.  Bugs, which are inevitable, should
be corrected.  In this case, the company is discouraging them 
from being discussed by having an 80.00/hr fee.

What happened to the old days when people would pay you to find
bugs?  Remember Knuth Vol 1, 2, & 3?  Didn't Knuth offer $0.25 
per error?



Brett Fleisch
University of California Los Angeles
LOCUS Research Group
3804-f Boelter Hall
Los Angeles, CA 90024
Phone: (213) 825-2756, (213) 474-5317 

brett at LOCUS.UCLA.EDU
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