Trailblazer Setup for HDB <--[NO! NO! NO!] for the UNIX PC
Mark H. Colburn
mark at jhereg.Jhereg.MN.ORG
Fri Apr 21 02:41:38 AEST 1989
In article <1377 at sialis.mn.org> rjg at sialis.mn.org (Robert J. Granvin) writes:
>>It is ALMOST ALWAYS the case that it says that you pay money to REPORT bugs,
>
>I'd suggest you start looking at other vendors. I've reported many
>problems and bugs to several vendors and manufacturers for supported
>and unsupported products alike. I've found a global willingness to
>listen to the problems you have discovered, and in many cases received
>a fix or upgrade even though I don't have a current maintenance
>contract. Where I may have had to pay was when requesting
>informational support on a product that had no conrtact. That is a
>reasonable thing to expect.
Hmmm. Bob, I would suspect that you have not talked to the likes of
Microsoft, Informix, Unify, and several other well known companies.
Microsoft is the most notorious. A conversation that I had with Microsoft
one time went something like this:
Microsoft Tech: "Hello, Microsoft Technical Support"
Me: "Hello, I would like to report a compiler bug in your Microsoft C
compiler, Version 3.0"
MT: "Ok. Do you have a developer support contract with us?"
Me: "No. I would like to report a bug and get it fixed."
MT: "I'm sorry, sir, but I can't help you unless you have a support
contract. Would you like me to transfer you to sales?"
Me: <getting exasperated> "No! Listen, I just spent the better part of a
morning tracking down this problem which is holding up a project that
is critical..."
MT: "I'm sorry, sir, but I can't help you unless you have a support
contract. Thank you. Goodbye."
Me: "Wait a minute! Are you saying that I just spent $500 for a package
which doesn't work and you won't fix?"
MT: "No, sir. If you would buy a support contract then we would be happy
to consider your problem."
Me: "Okay, how much is a support contract?"
MT: <Something about the size of Uraguya's GNP>
Me: "Screw it, I'll find a work around..."
Sad, but true...
--
Mark H. Colburn mark at jhereg.mn.org
Minnetech Consulting, Inc.
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