wondering when/whether our 3.3.2 will arrive ...

[M. J. Cole]

In article <1991May17.093936.28501 at helios.physics.utoronto.ca>, mark at cita.toronto.edu (Mark Bartelt) writes:
> ...
> All in all, I think that the policy described above is rather shoddy.  When we
> bought in to our maintenance contract, we were told that we'd automatically be
> getting *all* updates.  No mention was ever made that we might or might not get
> them, depending on SGI's whim.  Does anyone else feel a bit peeved by this, or
> am I just being overly cranky about it?

I'm peeved too!

In article <JIM.91May24092749 at baroque.Stanford.EDU>, jim at baroque.Stanford.EDU (James Helman) writes:
> ...
> However, I agree that if SGI deemed the fixes important enough to make
> a subrelease, I'd at least like to see a list of the bugs it addresses
> and be given the opportunity to request it.  
> ...
> Bugs can be like minefields for
> developers.  Pop!  You lose an hour.  Kabooom!  A month blasted off.
> ...

YES!  Is anyone at SGI listening?  A bug that bit me in 3.2 just got fixed in 
3.3.3.  I heard it through the grapevine and played telephone tag with the hotline for 2 days before being promised a tape.

Suggestions for SGI Support: 

	1) As Jim writes above, when a new subrelease is created send a list
           of included bug fixes to all customers under maintenance.

	2) At the introduction of each major release, publish a list of known 
           bugs.  This would provide us with a much appreciated minefield map.

	3) Give hotline workers answering machines.  This would minimize bouts
	   of telephone tag after a call is assigned.  Frequently I return
	   a hotline-worker's call only to be told by the switchboard, "He/She 
           is on the phone, I'll have them return your call."  Then they call 
           me back, and I'm not in, so I call them back... In many cases, this 
           sort of telephone tag would be eliminated if one could leave a detailed
	   message.

...............................................................................  
Mary J. Cole        ARCO Oil & Gas Company 
mjcole at arco.com     2300 W. Plano Parkway; PRC-D3239; 
(214)754-6857       Plano, TX 75075 
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I'm continually AMAZED at th'breathtaking effects of WIND EROSION!! -ZIPPY
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