E-mail HotLine

[Jeff Hanson]

I agree with Prof. Rogers and everyone else who has requested an e-mail
hotline and I agree with Forest Baskett about his concerns about legitimate
and ethical use of the Internet.

I suggest a variation, HotFax.  SGI sets up several fax machines connected
to an 800 number to which users can fax problems/questions/etc.  This has
two distinct advantages over e-mail.

1.	Everyone can get a fax machine.  Our local sales office in Pittsburgh
	doesnot have network access but does have a fax machine.
2.	No conflicts with networks, nor problems with bounced mail.  See
	the Viewpoint article by John McCarthy in CACM, Dec 89 for a
	discussion of fax versus currently constructed e-mail.

This idea was expressed to me by Troy Norcross, SGI Indianapolis, as a warm
line, where non-critical problems could be addressed.  I think it makes a
great deal of sense, allowing problems to be submitted and solved in a less
rushed fashion.

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 \ / \ / \ / \ / \ / \ /        Jeff Hanson            \ / \ / \ / \ / \ / \ / 
  *   *   *   *   *   *  tohanson at gonzo.lerc.nasa.gov   *   *   *   *   *   *  
 / \ / \ / \ / \ / \ / \  NASA Lewis Research Center   / \ / \ / \ / \ / \ / \ 
*   *   *   *   *   *   *   Cleveland, Ohio 44135     *   *   *   *   *   *   *
 \ / \ / \ / \  Telephone - (216) 433-2284  Fax - (216) 433-2182   \ / \ / \ / 
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